We aim to send out your items within a day of receiving your order. You can expect to receive your order between 3 - 14 days. We always aim for 3 days, but where stock is held in our EU warehouse, delivery times may take up to 14 days. We currently only ship within the UK, but hope to ship to other international locations in the near future.
Once your order ships you will receive an email with tracking information. We may at times send products from the same order in multiple deliveries where these have been fulfilled in different facilities. If and when orders are sent as multiple packages, you will receive tracking information for all of your items.
Additionally, you can track the status of your order by visiting the "order history" tab under "my account" if you have a Tilewa.com account.